Shipping & returns

Effective Date: 12 May 2026
Website: mytrueleaf.com
Company: Trueleaf Bio-Health Pvt. Ltd.

1. Shipping Policy

At MyTrueLeaf, we are committed to delivering your orders safely and promptly across India.

1.1 Order Processing

Orders are usually processed within 1–3 business days after successful payment confirmation.
Orders placed on Sundays or public holidays will be processed on the next working day.
Bulk orders or special promotional orders may require additional processing time.
1.2 Shipping Coverage

We currently deliver products across most serviceable locations in India through trusted courier and logistics partners.

Delivery availability depends on courier serviceability in your area.

1.3 Estimated Delivery Time

Estimated delivery timelines:

Metro Cities: 3–5 business days
Other Cities & Towns: 5–8 business days
Remote Areas: 7–12 business days
Delivery timelines are indicative and may vary due to:

Weather conditions
Natural calamities
Transport disruptions
Government restrictions
Festival rush
Courier delays
1.4 Shipping Charges

Shipping charges, if applicable, will be displayed during checkout.
The company may offer free shipping on selected products, order values, or promotional campaigns.
Additional charges may apply for remote delivery locations.
1.5 Order Tracking

Once your order is shipped, tracking details may be shared through:

SMS
Email
WhatsApp
User account dashboard
Customers are advised to keep their registered mobile number active for delivery communication.

1.6 Incorrect Address or Failed Delivery

Customers are responsible for providing accurate delivery information.

MyTrueLeaf shall not be responsible for delivery failures caused by:

Incorrect address
Incorrect mobile number
Recipient unavailable
Refusal to accept delivery
Re-shipping charges may apply for returned shipments.

1.7 Damaged Package During Delivery

If the package appears damaged or tampered with at the time of delivery:

Do not accept the package if severely damaged.
Take photographs of the package immediately.
Contact customer support within 24 hours of delivery.
Claims raised after the prescribed period may not be accepted.

2. Return & Replacement Policy

Customer satisfaction is important to us. Returns and replacements are accepted only under the conditions mentioned below.

2.1 Eligible Return Conditions

Products may qualify for return or replacement if:

Product received is damaged
Wrong item delivered
Product expired at the time of delivery
Product missing from shipment
Manufacturing defect found
The company may request photographs or videos for verification.

2.2 Non-Returnable Products

The following products are generally not eligible for return:

Opened or used products
Consumable wellness products once opened
Products damaged due to customer misuse
Products returned without original packaging
Promotional or free items
Products purchased during clearance sale unless damaged
2.3 Return Request Timeline

Return or replacement requests must be raised within 48 hours of delivery.
Requests submitted after the specified timeline may be rejected.
2.4 Return Approval Process

After receiving the request:

The support team will review the complaint.
Verification documents/photos may be requested.
The company may approve or reject the request based on investigation.
Approved cases may receive replacement, store credit, or refund as applicable.
The company’s decision regarding returns shall be final.

2.5 Refund Policy

If a refund is approved:

Refunds will be processed through the original payment method.
Processing time may take 7–15 business days depending on banking channels.
Shipping charges and convenience fees may be non-refundable.
Cash-on-delivery refunds, if applicable, may be processed through bank transfer or wallet credit.

2.6 Replacement Policy

Replacement products shall be dispatched subject to:

Product availability
Verification approval
Courier serviceability
If replacement stock is unavailable, the company may provide an alternative product or refund.

2.7 Cancellation Policy

Orders may be cancelled before shipment confirmation.

Once shipped, cancellation requests may not be accepted.

MyTrueLeaf reserves the right to cancel orders due to:

Pricing errors
Stock unavailability
Suspected fraudulent activity
Regulatory restrictions
Technical issues
3. MLM / Distributor Orders

For distributor or bulk MLM orders:

Returns may be governed by separate distributor policies.
Business kits, training materials, promotional items, and customized products may not be refundable.
Product buy-back policies, if applicable, shall be governed by company rules and applicable Direct Selling Guidelines.
4. Force Majeure

MyTrueLeaf shall not be liable for shipping delays, cancellations, or service interruptions caused by events beyond reasonable control including:

Natural disasters
Pandemic situations
Government actions
Strikes
Transport disruptions
War or civil unrest
5. Contact Support

For shipping, return, replacement, or refund assistance, contact:

Trueleaf Bio-Health Pvt. Ltd.
Website: mytrueleaf.com
Email: support@mytrueleaf.com
Customer Support: +91-XXXXXXXXXX
Address: Borigumma, Odisha, India

6. Policy Updates

MyTrueLeaf reserves the right to modify this Shipping & Return Policy at any time without prior notice.

Users are encouraged to review this policy periodically.

Continued use of the website constitutes acceptance of the updated policy.

I’ve created a professional Shipping & Return Policy for mytrueleaf.com covering:
Shipping timelines across India
Courier and delivery conditions
Order tracking
Damaged shipment handling
Return eligibility
Non-returnable products
Refund timelines
Cancellation rules
MLM/distributor order conditions
Force majeure clause
You can further customize:
Support phone number
Exact refund days
Free shipping thresholds
Distributor buy-back terms
Return window duration